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  Thursday, 05 July 2018
  1 Replies
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Hi guys

I purchased Kutools for Excel on 24th July 2017. I have used it many times successfully. However due to a hard drive failure on my original laptop about a month back - I had to reinstall and update windows (to windows 10 from windows 7) using a new laptop.

I have run the (365) new office and Kutools successfully up to now. Now every time I try and perform any task (including the help function) in Kutools - Excel shuts down completely and wants to disable the Kutools app on startup.

I reason this may be due to my laptop change ? I still have the same email address, still work for the same company and still have the original activation/licence code email from the original installation (order ID is 3ERDMEM-XXX )

What can I do to get my Kutools working again please ?

Thanks
5 years ago
·
#1654
0
Votes
Undo
Hello,
Please try to contact us via . :)
We need your order information.
Thanks in advance.
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